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goldmankind
Contributor
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Message 1 of 6

BT Cloud

message when i try to use BT Cloud It Doesnt look like you are eligible for BT Cloud on this BT ID  error  code UN2. I am using the primary BT ID as i use it for BT sport and viewing bills

     Not sure i would ever trust using BT Cloud if it ever worked, i would never be sure that i could ever recover files.

 

Peter

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Moderator
Moderator
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Message 2 of 6

Re: BT Cloud

Hi @goldmankind,

 

We should be able to help you get this working for you. To me, it sounds like you have an open order that could be affecting your account. Can you go to BT Order tracking and search to see if there's anything showing?

 

Let me know how you get on.

 

Thanks

 

DanielS

Community ModeratorDannyS
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goldmankind
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Message 3 of 6

Re: BT Cloud

Hi  Yes I have an open order from 30 Nov  for when i renewed in advance for another 12 month contract 

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Moderator
Moderator
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Message 4 of 6

Re: BT Cloud

Hi @goldmankind Thanks for checking that for us and posting back. 

 

That order should be completed long ago. We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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goldmankind
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Message 5 of 6

Re: BT Cloud

Hi John   

          I clicked on your name but nowhere can I see a link for contact the Mods There is a contact me  but there isnt a link to click 

 

Peter 

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goldmankind
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Message 6 of 6

Re: BT Cloud

cancel that i found it
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