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billhercus1
Newbie
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Message 1 of 2

BT Cloud

Despite repeated contact with BT 'experts' quite unable to access my BT Cloud page by normal login procedures.  My files appear backed up with the little green ticks and so on but retrieval etc. is incomprehensible.  Also, help is basic and largely irrelevant, even the special expert I finally talke to gave up and told me to enter via the main BT web page.  It of course does not work either.  I have the portal but file retrieval etc., beyond me.  Is there a proper user guide for this.  Little mention is made of this outside BT's marketing effort.  Come on BT, make it a proper backup service.  It is, after all very generous!

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Moderator
Moderator
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Message 2 of 2

Re: BT Cloud

@billhercus1 I'm sorry to see you're having trouble retrieving your files from the BT Cloud.  There are many guides on the BT.com/help section of the website, I've included the one above that explains how you can find your backed up files.

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