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SM
Aspiring Expert
3,696 Views
Message 1 of 31

BT Home Hub 2.0 wireless problems

Since yesterday, the wireless on my computer keeps randomly not workig. The lights on the hub are blue. It is not due to the computer as my other laptop has the same problem. It happened around 5 times yesterday, and a couple of times today. The only way to reconnect it is by restarting the hub using the button on the side.

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chris6273
Recognised Expert
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Message 2 of 31

Re: BT Home Hub 2.0 wireless problems

Hi SM,

 

Please could you download the 'inSSIDer' software from the internet and check the wireless channels which are covering your area?

 

If your homehub is using a congested channel, you might need to change it within the BT Homehub. You will need to pick a channel which no other network is broadcasting on to maximize performance.

 

I hope this helps 🙂

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SM
Aspiring Expert
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Message 3 of 31

Re: BT Home Hub 2.0 wireless problems

Thank you for your reply. Is it compatible with Windows 7? Also I have had it for a long time without any problems?
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chris6273
Recognised Expert
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Message 4 of 31

Re: BT Home Hub 2.0 wireless problems

Yes, it is compatible with Windows 7 🙂

 

As for the fact that you have had no problems before, can I suggest that you do a full reset of your homehub before you change the wireless channel? (Resetting it afterwards will result in you having to repeat putting the new channel in).

 

Sometimes, things like this can be quite sudden if there is a bad setting in the Hubs' firmware.

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Bert93
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Message 5 of 31

Re: BT Home Hub 2.0 wireless problems

I'm encountering the same problem, happens to me like 10 - 15 times per/day 😕 really annoying, need to fix this **bleep** problem! 

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Kind Regards, Bert
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Distinguished Guru
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Message 6 of 31

Re: BT Home Hub 2.0 wireless problems

Hi

As suggested any problems with wireless connectivity download inSSider.

What this will do is give you a graphical display of other routers within your locality. The fact that you have never had problems before proves that it is not a problem with your own setup.

What has probably happened is that someone local to you has now gone on the internet and got themselves a wireless router, the problem is that their router is set as the same channel as yours ( there is only 12 to go round)

So by checking with inSSIDer you will be able to see what router is on what channel, you can then move the channel that your router is on to a less congested.

The problem is that most BT home hubs come set as one of 2 channel numbers and prob the same for other ISP routers.

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SM
Aspiring Expert
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Message 7 of 31

Re: BT Home Hub 2.0 wireless problems

Hi I have installed it and checked. I am on channel 7 and so are 2 other users. Other channels being used are 1, 6 and 11. I looked on my home hub page and refreshed the part where it can look for the best channel and it stayed on 7.

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Distinguished Sage
Distinguished Sage
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Message 8 of 31

Re: BT Home Hub 2.0 wireless problems

if you enter the hub manager again and then switch to manual instead of auto then select a free channel and then save.

 

any wireless devices connected will disconnect and then reconnect as the ssid has not changed



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SM
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Message 9 of 31

Re: BT Home Hub 2.0 wireless problems

Is there any particular channel I should try first?

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Distinguished Sage
Distinguished Sage
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Message 10 of 31

Re: BT Home Hub 2.0 wireless problems

if you are using inssider2 then you will see the channels currently in use by others (and yourself) and you are looking for a free channel or if it is that busy then one where the other signals are low in the graph about 80/90db



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