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dazjones037
Aspiring Contributor
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Message 1 of 5

BT Infinity 4 - 500GB Cloud storage

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Hi,

 

I've had BT Infinity 4 since Sep 15 with just 50GB BT Cloud included. I've just noticed that Infinity 4 is now advertised with 500GB.

 

I'm trying to find out whether I'm entitled to the advertised quota before I delve in to the the long winded BT Customer Services phone call!

 

Many thanks,

 

Daz

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dazjones037
Aspiring Contributor
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Message 2 of 5

Re: BT Infinity 4 - 500GB Cloud storage

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Hi,

 

Did the online chat thing...

 

Accounts being upgraded to new advertised Cloud stotage sizes over next 2 months. Customers will be notified as it happens.

 

Daz

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Moderator
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Message 3 of 5

Re: BT Infinity 4 - 500GB Cloud storage

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Thanks for letting us know @dazjones037.

 

I'll mark this as solved so other members will know what's happening with it.

 

Cheers

 

David

Community ModeratorDaveM
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dazjones037
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Message 4 of 5

Re: BT Infinity 4 - 500GB Cloud storage

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Thanks DavidM
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RodoRod
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Message 5 of 5

Re: BT Infinity 4 - 500GB Cloud storage

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Question - As I am getting an extra 500gb cloud storiage - and I currently pay £9/month for 500gb - which I will nor longer need.

 

Are BT smart enough to drop the £9 charge - or at least check - or will they assume I now need one terra (500gb + 500gb) and keep charging me £9 per month?

 

Just like to know to see if I can save the endless referals around the BT customer service system.... and keep BT's costs down by not haveing to field needless phone calls......

 

Thanks

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