cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Moderator
Moderator
440 Views
Message 51 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

Hi @chrisdw Thanks for taking my call earlier and all looks set at opted out at our end and the hub should automatically update after the 28 days it has been connected.

If this doesn't happen post back and let me know and I'll be happy to pick the case up again and get it fixed for you.

Cheers
John

Highlighted
Contributor
430 Views
Message 52 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

Thanks @JohnC2, will keep an eye on it for the next few weeks and report back. 🙂

0 Ratings
Reply
Highlighted
Contributor
406 Views
Message 53 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

@JohnC2Thanks again for your help, checked the settings page on the Smart Hub 2 a short while ago and BT Wi-Fi is now showing as not active.  🙂

 

 

0 Ratings
Reply
Highlighted
Moderator
Moderator
392 Views
Message 54 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

Hi @chrisdw,

Thank you for posting back. I'm glad that been sorted for you.

The BT Wifi will normally update within 28 days of any changes being made.

Thanks

PaddyB

0 Ratings
Reply
Highlighted
Contributor
340 Views
Message 55 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

Looks like I'm having the same issue once again unfortunately! BT WiFi became active on my SmartHub 2 again about two months ago. I've remained opted out on the relevant section of the website, and I've also twice tried opting in, waiting a couple of days, then opting out to see if it opts me out but it doesn't. The last attempt was over a month ago so well beyond the 28 days it takes to update on the router.

Any chance a mod could please have a look or pass on to the relevant dept? I honestly wouldn't mind it being active but unfortunately living in flats, there's so much wifi interference as is that the BT WiFi networks seem to cause performance issues (which disappear when they're disabled) so I'd rather they were off.

Thanks in advance. 🙂

0 Ratings
Reply
Highlighted
Moderator
Moderator
333 Views
Message 56 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

Hi @chrisdw 

Thanks for posting back!

I'm sorry that this has happened again.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

0 Ratings
Reply
Highlighted
Contributor
317 Views
Message 57 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

Thanks very much, have replied with the info requested.

Highlighted
Moderator
Moderator
310 Views
Message 58 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

@chrisdw wrote:

Thanks very much, have replied with the info requested.


Cheers @chrisdw 

We'll give you a shout when your details reach the top of our queue.

Robbie

Highlighted
Contributor
284 Views
Message 59 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

Hi @RobbieMac, sorry to chase up as I'm sure people are busy, it's been a couple of weeks so just wanted to check if mine is near the top of the queue yet? 

Thanks.

0 Ratings
Reply
Highlighted
Moderator
Moderator
275 Views
Message 60 of 64

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

Go to solution

Hi @chrisdw 

Thanks for posting back and sincere apologies for the delay getting back to you.

I will pick this up for you now and send it to my colleague to sort out the BT Wifi status.  I'll follow up with you again in the middle of next week when I have received an update.

Cheers,

Robbie