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Moderator
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Message 21 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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Hi @chrisdw The faults team have come back and found that you were opted in on one system. They have manually opted you out now. Will you check again for me please and post back to let me know if this is fixed.

 

Cheers

John

 

Community ModeratorJohnC
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chrisdw
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Message 22 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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Thanks for the update@JohnC2. I've just done a full reboot (powered off for a few mins), but it's still showing as active unfortunately.

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chrisdw
Contributor
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Message 23 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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Hi @JohnC2, thanks for your help so far with this, as it's been ongoing for a while now though what's my best course of action for getting it remedied? I can't put up with this atrocious wifi performance any longer, it's affecting all my devices even when I'm sat within arms reach of the router.

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Distinguished Sage
Distinguished Sage
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Message 24 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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Whatever the cause of your wifi problem is, it isn't due to BTwifi being active.
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Dippu
Aspiring Expert
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Message 25 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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@licquorice wrote:
Whatever the cause of your wifi problem is, it isn't due to BTwifi being active.

Why not. Potentially it could be a faulty hub that refuses to disable the BT WiFi when intervened manually and as a consequence having an affect on the internal wifi.

The only way to prove this is to replace the hub and repeat the disabling process.

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chrisdw
Contributor
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Message 26 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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@licquorice wrote:
Whatever the cause of your wifi problem is, it isn't due to BTwifi being active.

Until I can disable it entirely, I'm not ruling it out. I don't see how having 4 additional networks being broadcast on the same channels I'm using can have no detrimental effect, however.

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Moderator
Moderator
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Message 27 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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Hi @chrisdw I called earlier sorry I missed you. The WiFi team have confirmed that you are showing as opted out now on all their platforms. The case has been passed to the hub team to investigate why the hub is not displaying the correct information. 

 

As you are opted out on the backend systems this should not be affecting the  the Wifi should not be causing your Wifi issues.

 

Cheers

John

 

Community ModeratorJohnC
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chrisdw
Contributor
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Message 28 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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Hi @JohnC2, sorry for missing your call again. The BT Wifi networks are definitely still being broadcast though, they're visible on InSSIDer, highlighted in yellow in the screenshot below.

 

inssider.PNG

 

 

 

 

 

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Bowdon
Contributor
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Message 29 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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I just saw this thread. I'm in the same situation.

 

I had deactivated BT Wifi hotpots when I used to have the HH4, so its Inactive in BT extras. Yet the new smart hub I just got 2 days ago shows it as being Active, and it is broadcasting as I can see it on my phone when it scans for wifi networks. My BT Wifi hotspot is the only one unsecured.

 

Like you I couldnt login to the bt wifi site.

 

I'd like to know how many systems do we have to opt out of being it turns off in the smart hub?

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chrisdw
Contributor
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Message 30 of 52

Re: BT Infinity - unable to opt-out (again) from BT Wi-fi

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Just checked this morning, and BT Wifi is now showing as "not active" and a quick check on InSSIDer shows far fewer networks clogging the channels now. Smiley Happy

 

Thanks @JohnC2 and your colleagues for your help with this, it's really appreciated. Hopefully it stays off!

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