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Beginner
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Message 1 of 3

BT Mobile App needs regular setting up

I'm getting pretty fed up with continually setting my BT app up. Pretty much every day when I open the app I am told that I need to set it up again. Put in mobile no; get a pin; sign in; enter BT ID; etc.

Surely it should remember all this?

Same phone and number - no changes with anything except the day of the week!

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Beginner
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Message 2 of 3

Re: BT Mobile App needs regular setting up

BUMP - any suggestions here?

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Expert
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Message 3 of 3

Re: BT Mobile App needs regular setting up

Hi @cheese_aholic 

It happens to me every couple of months or so but nothing like what you're experiencing.

Have you tried deleting the app, restarting your phone and re-installing the app?

If that doesn't help then you should email app support at the address given in the app store, mobile.apps.support@bt.com.

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