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Trevstar
Contributor
328 Views
Message 1 of 14

BT Mobile App

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Hi,

I have recently joined BT plus and was given a boost of Data on my mobile.

The BT mobile app on my phone does not show the additional boost and when I am on the go I cannot check my balance!

I have to get home and check my account online for usage.

Its's time for an update!

Cheers

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13 REPLIES
Recognised Expert Dean007
Recognised Expert
325 Views
Message 2 of 14

Re: BT Mobile App

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Hi @Trevstar

When did you upgrade to Plus? Normally when you can't see the ballance or double data that you may have a stuck open order. If you could check BT Tracker - Orders and see if your Plus upgrade has completed.. 

If the order is still showing as open or an issue, you need to have a chat with  BT Mobile Online Chat and explain that you have an open order. This will normally need to be sent to a specialist team to close.

Let us know how you get on

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Trevstar
Contributor
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Message 3 of 14

Re: BT Mobile App

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More than 3 weeks and the order is closed now.
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Recognised Expert Dean007
Recognised Expert
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Message 4 of 14

Re: BT Mobile App

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@Trevstar

Ouch! I'd give them a call on 150 and explain that its not updating the app or allowance. If you have done that already, give it one more try and ask for an update. If you still hit a blank we can ask the moderators to get an update for you. Does everything else show ok on your BT.com account?

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Trevstar
Contributor
293 Views
Message 5 of 14

Re: BT Mobile App

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Hi, called BT and an issue has been raised and told it will take 5 days. will let u know once I hear from them. Many thanks!
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Recognised Expert Dean007
Recognised Expert
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Message 6 of 14

Re: BT Mobile App

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@Trevstar

Thanks for posting back! I would say 5-7 to be safe. But let us know how it goes 😀

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Trevstar
Contributor
227 Views
Message 7 of 14

Re: BT Mobile App

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Hi,

The BT app is still the same with no update and response from BT.

I will be happy to hear if one of you guys with BT take it up and get the BT app sorted! Cat Frustrated

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Trevstar
Contributor
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Message 8 of 14

Re: BT Mobile App

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Hi,

Two screenshots, one of the BT mobile app and one of the status in the online account.

The BT mobile app is not reflecting the same status for mobile data which makes it difficult to see while on the move.

Tried explaining to BT but no success!

Can the moderator get an update from BT on this issue.

 

BT Mobile app.jpg

 

BT mobile account status 2.png

 

Many thanks!

 

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V_Meldrew
Expert
204 Views
Message 9 of 14

Re: BT Mobile App

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The screenshot from the online account looks like the right one.

I switched to Plus back in May but it's taken until today for the data boost to be shown on the bargraph on the mobile app, before that the bargraph showed my original data allowance and the data boost was shown in a seperate note further down the screen.

 

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Trevstar
Contributor
197 Views
Message 10 of 14

Re: BT Mobile App

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Yes the screenshot form the online account is right.
As you mentioned it has taken a Long time to get the BT app working right shows that the BT app is not designed for the plus and it has not been taken into account thinking customers will not bother!
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