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Smithy13
Beginner
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Message 1 of 2

BT Mobile app doesn't like me.

I have a BT sim in my phone. It is activated. When I download the BT Mobile app it doesn't recognise that I am a BT Mobile customer. If I go to BT Mobile and try trouble shooting, it recognises my number but nothing else ie. it doesn't display my package - "Unavailable". I have cleared caches and cookies and uninstalled and installed several times to no effect. Help!

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Moderator
Moderator
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Message 2 of 2

Re: BT Mobile app doesn't like me.

@Smithy13 Sorry about that, if you login to your MyBT account and click on My extras is BT mobile listed there?

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