Hi Everyone,
On June 30th 2020 the BT Mobile app will be retired. If you currently use the app, not to worry, you’ll find everything you need and more on the My BT app.
Here’s what you can expect and what you need to do to set up.
We’re always working on the My BT app. It’s easy to use and has everything you need to look after your BT products. Here are some of the things you can use it for:
- Checking your mobile allowance and other usage
- Checking, downloading and paying your bill
- Managing all your BT products including mobile, broadband and TV
- Tracking orders and faults
- Testing speed and checking BT services in your area
Getting started on My BT
You can find the My BT app on the App Store or Google Play – or by texting ‘MyBT’ to 81192 to get a link sent to you.
Once you’ve downloaded the app, you’ll need a BT ID to log in. That’s the username and password you use to sign on to manage any of your BT services online.
If you don’t have a BT ID you can find out how to set one up here >BT ID Set up
If you’re not a BT account holder, you can follow our step-by-step guide for getting a BT ID
You can find out more about the My BT app here >My BT app
Leave your questions below and we’ll do our best to answer them.
