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Cssh0599
Aspiring Contributor
971 Views
Message 1 of 6

BT Parental Control UNAVAILABLE

Please can anyone help.

 

We got BT Broadband four days ago. However I can't turn on parental controls. When I log into MYBT it says parental controls are unavailable. When I look at My Security settings in my BT, it says Parental controls will be activated in 24hrs, but it has been saying this for four days. I spent 1hr 37mins on the phone to BT to ressolve this, but still nothing. They dont seem to believe me. I have enclosed a screen shot. I advised them that there are a number of posts on here about this, but they seemed to think its my fault or that im doing something wrong. Please help

 

BT.png

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: BT Parental Control UNAVAILABLE

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Meanwhile, have you tried activating BT Web Protect, as the two are related, as they both use DNS interception?

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Cssh0599
Aspiring Contributor
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Message 3 of 6

Re: BT Parental Control UNAVAILABLE

Hi Keith,

 

Thanks for your reply. The button for Webprotect is ther (Unlike Parental Controls), so after reading your message I have just tried to turn that on, bt I get a message after a few seconds that says they are unable to turn this on.

 

Protect.png

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: BT Parental Control UNAVAILABLE

Thanks for trying.

It will have to be dealt with by a moderator.

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Cssh0599
Aspiring Contributor
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Message 5 of 6

Re: BT Parental Control UNAVAILABLE

Thanks Keith.

 

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DavidM
Moderator
Moderator
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Message 6 of 6

Re: BT Parental Control UNAVAILABLE

Hi @Cssh0599 and thanks for posting.

 

Sorry you're having problems with the parental controls. I'm sure I can help with this. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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