cancel
Showing results for 
Search instead for 
Did you mean: 
steve1111
Beginner
319 Views
Message 1 of 8

BT Parental Control not available

Go to solution

Apologies, for posting a question asked many times but I'm running out of options...

I've been trying to set up BT Parental Controls for a long time now, but can't seem to get it to work.

Whenever I try to switch on parental controls I get "Sorry, we couldn't turn on your BT Parental Controls, please try again later".  I've been trying on and off for several months now and I've been in touch with BT by phone several times but they haven't been able to resolve the problem I'm afraid.

I know the Moderators have been very helpful with this problem via the forums in the past and I was hoping someone could help me.

Many thanks in advance for any help.

Steve.

 

0 Ratings
7 REPLIES 7
Moderator
Moderator
305 Views
Message 2 of 8

Re: BT Parental Control not available

Go to solution

Hi @steve1111,

I'm sorry you haven't been able to get the Parental Controls service working.

I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
steve1111
Beginner
285 Views
Message 3 of 8

Re: BT Parental Control not available

Go to solution

Hi PaddyB,

Many thanks.  I've sent my details via the link as requested.

If you can help me get set up that would be great!

Thank you.

Steve.

0 Ratings
Community Manager
Community Manager
280 Views
Message 4 of 8

Re: BT Parental Control not available

Go to solution

Hi @steve1111 it was lovely to speak to you this evening. I'm sorry it wasn't at a great time, I seem to have a knack for that!

Anyway, as discussed, I have sent this off to our specialists so leave it with me, as soon as I have any more information I'll get back to you 🙂

Thanks

Community ModeratorStephanie
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
steve1111
Beginner
271 Views
Message 5 of 8

Re: BT Parental Control not available

Go to solution

Hi Stephanie.  Great to speak to you too.  Don't worry!  It's really no problem!

Thanks for getting in touch so quickly.  I feel really confident that you will be able to get this sorted for me.

Thanks very much for your help.

Steve.

0 Ratings
Highlighted
deltasparc
Newbie
229 Views
Message 6 of 8

Re: BT Parental Control not available

Go to solution

Hi

 

Was this ever resolved. I have the exact same issue.

 

Cheers

0 Ratings
steve1111
Beginner
215 Views
Message 7 of 8

Re: BT Parental Control not available

Go to solution

Hi Deltasparc,

I've just tried my settings and yes they are now working and switched on!

The Moderators were really helpful getting me up and running and it was all done in the background (I didn't have to do anything) so it would be worth contacting the Moderators directly.

Many thanks to Stephanie who was really friendly, super helpful and sorted it for me!  Thanks very much Stephanie, really appreciate your help with this!

Steve.

0 Ratings
Community Manager
Community Manager
195 Views
Message 8 of 8

Re: BT Parental Control not available

Go to solution

Hi @steve1111 sorry I missed you when I called there.

Great news, thanks for updating your thread and confirming this is working for you now 🙂

Community ModeratorStephanie
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings