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steve1111
Beginner
101 Views
Message 1 of 6

BT Parental Control not available

Apologies, for posting a question asked many times but I'm running out of options...

I've been trying to set up BT Parental Controls for a long time now, but can't seem to get it to work.

Whenever I try to switch on parental controls I get "Sorry, we couldn't turn on your BT Parental Controls, please try again later".  I've been trying on and off for several months now and I've been in touch with BT by phone several times but they haven't been able to resolve the problem I'm afraid.

I know the Moderators have been very helpful with this problem via the forums in the past and I was hoping someone could help me.

Many thanks in advance for any help.

Steve.

 

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5 REPLIES
Moderator
Moderator
87 Views
Message 2 of 6

Re: BT Parental Control not available

Hi @steve1111,

I'm sorry you haven't been able to get the Parental Controls service working.

I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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steve1111
Beginner
67 Views
Message 3 of 6

Re: BT Parental Control not available

Hi PaddyB,

Many thanks.  I've sent my details via the link as requested.

If you can help me get set up that would be great!

Thank you.

Steve.

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Community Manager
Community Manager
62 Views
Message 4 of 6

Re: BT Parental Control not available

Hi @steve1111 it was lovely to speak to you this evening. I'm sorry it wasn't at a great time, I seem to have a knack for that!

Anyway, as discussed, I have sent this off to our specialists so leave it with me, as soon as I have any more information I'll get back to you Smiley Happy

Thanks

Community ManagerStephanie
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Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thanks
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steve1111
Beginner
53 Views
Message 5 of 6

Re: BT Parental Control not available

Hi Stephanie.  Great to speak to you too.  Don't worry!  It's really no problem!

Thanks for getting in touch so quickly.  I feel really confident that you will be able to get this sorted for me.

Thanks very much for your help.

Steve.

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deltasparc
Newbie
11 Views
Message 6 of 6

Re: BT Parental Control not available

Hi

 

Was this ever resolved. I have the exact same issue.

 

Cheers

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