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fraglerocks
Aspiring Contributor
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Message 1 of 9

BT Parental Control

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Hello All

Hope someone can help with a solution to this. I have been having this problem activating parental control on BT for a while. Each time I tried, it comes back "Sorry, we couldn't turn on your BT Parental Controls. Please try again later."

Its getting a bit frustrating now as even Tech support doesnt seem to know how to resolve the problem.

Can you please help?

 

 

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8 REPLIES 8
Moderator
Moderator
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Message 2 of 9

Re: BT Parental Control

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Hi @fraglerocks,

It's good to see you back on the Community Smiley Happy

This is something that we can help you with. I've sent you a private message to get things moving for you.

Thanks

DanielS

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fraglerocks
Aspiring Contributor
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Message 3 of 9

Re: BT Parental Control

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Hello Daniel,

 

Thanks I have responded to your PM.

 

Cheers

Adetola

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redls
Contributor
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Message 4 of 9

Re: BT Parental Control

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Apologies for butting in … I would love to know why BT Parental Control doesn't allow you to dismiss it … Rather upsetting being reminded you are not a parent whenever you look through your extras.
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Highlighted
Community Manager
Community Manager
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Message 5 of 9

Re: BT Parental Control

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Hi @fraglerocks Good speaking with you today 🙂

I will get back in touch as soon as I have an update about your parental controls. Please either text me back or post here if you need to get hold of me in the meantime.

Thanks

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Community Manager
Community Manager
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Message 6 of 9

Re: BT Parental Control

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Hi @fraglerocks The team has just updated me now, to say this should be sorted for you.

Could you try activating parental controls again, and let me know how you get on? If there's still a problem I'll go back to the team, that's not a problem.

Thanks

fraglerocks
Aspiring Contributor
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Message 7 of 9

Re: BT Parental Control

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It is working now. Thank you very much.
Moderator
Moderator
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Message 8 of 9

Re: BT Parental Control

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Hi @fraglerocks  thanks for checking and getting back to us. I'll let @StephanieG  know it's working ok now.

cheers
John

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Community Manager
Community Manager
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Message 9 of 9

Re: BT Parental Control

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Hi @fraglerocks 

Excellent, thanks for letting me know!

Please post back if you have any more queries about your account.

Thanks

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