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Valleycott
Beginner
1,630 Views
Message 1 of 10

BT Parental Controls Not Working

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We have set to strict. Reset the home hub. Cleared the internet history. Checked the DNS server is BT. Currently NOTHING is being filtered. What else can we do? 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: BT Parental Controls Not Working

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did you read the BT help on Parental controls  https://www.bt.com/help/home/security/#/parental-controls/



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Valleycott
Beginner
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Message 3 of 10

Re: BT Parental Controls Not Working

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Thank you.  Yes, we have and followed all the advice given and the problem remains.

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NeilO
Moderator
Moderator
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Message 4 of 10

Re: BT Parental Controls Not Working

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Hi @Valleycott I'm sorry your parental controls aren't working. I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to help.

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JohnC2
Moderator
Moderator
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Message 5 of 10

Re: BT Parental Controls Not Working

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Hi @Valleycott  I called earlier sorry I missed you. I just wanted you to check if the Parental Controls tile shows on the your extras section when you are logged into your BTID. Will you please log in and check and post back to let me know. 

cheers
John

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Valleycott
Beginner
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Message 6 of 10

Re: BT Parental Controls Not Working

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Hi, yes, the Parental Controls tile is showing and is labelled 'active'.  Thank you.

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JohnC2
Moderator
Moderator
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Message 7 of 10

Re: BT Parental Controls Not Working

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Hi @Valleycott  the Parental Controls team found a mismatch in a background system which they have now corrected. Please can you check and see if the Controls are working for you now and post back to let me know.

Cheers
John

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Valleycott
Beginner
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Message 8 of 10

Re: BT Parental Controls Not Working

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Hi, yes, that’s worked - thank you very much.

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Andy_N
Distinguished Guru
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Message 9 of 10

Re: BT Parental Controls Not Working

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@JohnC2wrote:

Hi @Valleycott  the Parental Controls team found a mismatch in a background system which they have now corrected. Please can you check and see if the Controls are working for you now and post back to let me know.

Cheers
John


That's interesting.

I hope the team simply didn't only check one user details and have checked it for everyone - or was that issue a generic one?

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JohnC2
Moderator
Moderator
1,501 Views
Message 10 of 10

Re: BT Parental Controls Not Working

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Hi @Valleycott  thanks for testing that and posting back and I'm happy to hear you now have the Parental Controls working. 

Cheers
John

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