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Simbo4Elvis
Beginner
864 Views
Message 1 of 3

BT Parental Controls Unavailable - blocked from a website

I need urgent help!

On Tuesday (12th Feb) I noticed I was being blocked from a website which said my BT Parental Controls had blocked it because of Light Filters.  I tried the "allow access" link, but it said I didn't have authority to change this and to contact the Account Holder - I AM THE ACCOUNT HOLDER??!?

I logged onto BT.com but my BT Parental Controls say it's unavailable.  I called up to ask what had happened and was told to reset my Hub, which I've and after 24hours no difference.  I called again yesterday (14th Feb) and they still can't figure out what has happened. As suggested I again re-set my hub, but to no avail.  This error has lasted since the 12th Feb and it seems no one at your end knows what the problem is?!

I urgently need to get onto this particular website and it's blocking me! 

 

I see this has happened to others - can you please sort this out.  It's obviously a glitch at your end, and it's costing me money as I can't work.

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
852 Views
Message 2 of 3

Re: BT Parental Controls Unavailable - blocked from a website

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DanielS
Moderator
Moderator
846 Views
Message 3 of 3

Re: BT Parental Controls Unavailable - blocked from a website

Hi @Simbo4Elvis,

I am sorry to hear that your Parental Controls service doesn't appear to be active. We'll need to get it fixed for you. I've sent you a private message detailing how you can reach us.

Thanks

DanielS

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