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Chimaoge
Beginner
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Message 1 of 9

BT Parental Controls Unavailable

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Hi Moderator

  

I have an ongoing problem with BT Parental Controls now showing as "UNAVAILABLE"( see screen shot attached )

Screen Shot 2017-08-25 at 19.51.57.jpg

Can you please assist?

 

Many thanks in advance.

 

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8 REPLIES 8
Moderator
Moderator
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Message 2 of 9

Re: BT Parental Controls Unavailable

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Hi @Chimaoge,

 

I'm sorry you're having problems with your Parental Controls. Did you manage to get this fixed?

 

If not, I'll be able to get this sorted for you. You can send me in your details using the "Contact the Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Chimaoge
Beginner
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Message 3 of 9

Re: BT Parental Controls Unavailable

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Hi PaddyB

 

Thanks for getting in touch.

 

I can confirm that this issue is still unresolved.

 

I tried but haven't been able to locate the "Contact the Mods" link on your profile page.

 

Can you send me a hyperlink please.

 

Best regards.

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Moderator
Moderator
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Message 4 of 9

Re: BT Parental Controls Unavailable

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Hi @Chimaoge Sorry about that. I have enabled the link for you on my profile.

 

PS you may not see the link if you are viewing the site in mobile view. 

 

Cheers

John

 

Community ModeratorJohnC
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Chimaoge
Beginner
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Message 5 of 9

Re: BT Parental Controls Unavailable

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Got it JohnC2,
Many thanks
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Chimaoge
Beginner
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Message 6 of 9

Re: BT Parental Controls Unavailable

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Hi JohnC2,

I have uploaded my details.
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Moderator
Moderator
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Message 7 of 9

Re: BT Parental Controls Unavailable

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Hi @Chimaoge I can see the faults team have been in touch to say the problem should be fixed now. Have you had a chance to check this yet? Post back and let me know.

 

Cheers

John

 

Community ModeratorJohnC
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Chimaoge
Beginner
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Message 8 of 9

Re: BT Parental Controls Unavailable

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Hi JohnC2,

 

I can confirm the offline team have successfully reinstated Parental controls on my account.

 

Many thanks for your help with resolving the problem and for following up.

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Message 9 of 9

Re: BT Parental Controls Unavailable

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Hi, I have the same problem. My parental controls used to work but I logged into my bt hub to allow my kodi box (which I no longer use) so I want try to enable the controls again and it just says unavailable. How do I get the option to turn then back on. I have tried looking at your profile and can't see contact the mod or anything and I am viewing the full site. Thanks.

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