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ls5302
Aspiring Contributor
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Message 11 of 19

Re: BT Parental Controls Unavailable

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Hi @NeilO,

Have you had a chance to let the software guys known this is still a problem?

Lukasz

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Message 12 of 19

Re: BT Parental Controls Unavailable

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@Is5302 Yes, sorry about the delay getting back to you. I re-opened the fault with them last week and have been chasing them since for resolution.  I'm really sorry this is taking longer than we would like to fix but please be assured I haven't forgotten about you and I will be in touch when I have any new info. 

Community ModeratorNeilO
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Message 13 of 19

Re: BT Parental Controls Unavailable

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@Is5302 I tried calling there but missed you, the parental controls have been now been removed from your MyBT account. Can you try setting these up again in the manage your extras section of the website and post back to let me know if it is working?

Community ModeratorNeilO
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ls5302
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Message 14 of 19

Re: BT Parental Controls Unavailable

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Hi Neil,

Sorry I missed your call. I just re-enabled the Parental Controls, have the "should be working in 2 hours" notice... I will report in couple of hours.

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Message 15 of 19

Re: BT Parental Controls Unavailable

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@Is5302 no problem at all, thanks for doing that. I'll keep an eye out for your reply  Smiley Happy

Community ModeratorNeilO
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ls5302
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Message 16 of 19

Re: BT Parental Controls Unavailable

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@NeilO looking much better, THANK YOU!, broadband parental controls look like they are working as expected.

I do however get this error when I click the My Mobile button under BT Mobile Parental Controls.

 Screenshot 2018-11-07 at 20.36.22.jpg

 Is is possible that the original problem started when I added BT Mobile to the account, and now the link to My Mobile has been lost due to all the BT Parental Controls settings having being deleted? 

Feels like we're almost there. 🙂

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Message 17 of 19

Re: BT Parental Controls Unavailable

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@Is5302 Thanks for replying, almost there but not quite. Sorry about that, I've highlighted the mobile parental controls error message to the team who are helping with this and will get back to you when they update me.

Community ModeratorNeilO
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ls5302
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Message 18 of 19

Re: BT Parental Controls Unavailable

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@NeilO all is working now, thank you for all your help.

Kind regards,

Lukasz

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Message 19 of 19

Re: BT Parental Controls Unavailable

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Hi @ls5302,

Thank you for posting back, I'm happy that back working for you. 

Cheers

PaddyB

Community ModeratorPaddyB
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