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Message 1 of 3

BT Parental Controls Unavailable

I am unable to set up Parental Controls on my account. It does not give me the option to turn on or off or change any Parental Control settings, it just says that it is unavailable. I notice some others have had similar problems on here, please advise on how to resolve this issue. Thanks.

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Message 2 of 3

Re: BT Parental Controls Unavailable

Hi @chriseveritt,

I'm sorry you're having difficulties setting up the Parental Controls. If you send me in your details, I'll be able to take a look at this for you.

You can send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Message 3 of 3

Re: BT Parental Controls Unavailable

Hi @chriseveritt The bt.com faults team believe they have fixed the fault with your Parental Controls. Please can you check and confirm if the issue has been resolved or if you are still experiencing a fault.

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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