cancel
Showing results for 
Search instead for 
Did you mean: 
borand
Beginner
261 Views
Message 1 of 6

BT Parental Controls and BT Web Protect not working

Go to solution

Hi

Since yesterday, when I go to Included Extras, Security

BT Parental Controls show as Unavailable and there is no button to turn them On or Off

As for BT Web Protect, there is toggle On and Off button, but gives me an error when I try to switch it ON

If someone could help with this please.

Thank you.

Boran

0 Ratings
Reply
5 REPLIES 5
Moderator
Moderator
249 Views
Message 2 of 6

Re: BT Parental Controls and BT Web Protect not working

Go to solution

Hi, @borand Thanks for posting and welcome to the BT.com community forums. I'm sorry to see you're having problems with your Parental controls and Web Protect services, we'll be happy help you get this sorted. I'll send you a Private Message with details on how you can get in contact with the mod team.

0 Ratings
Reply
borand
Beginner
242 Views
Message 3 of 6

Re: BT Parental Controls and BT Web Protect not working

Go to solution

Hi Neil0

Thank you for that, I have replied to MP as requested.

Boran

0 Ratings
Reply
Moderator
Moderator
240 Views
Message 4 of 6

Re: BT Parental Controls and BT Web Protect not working

Go to solution

Hi @borand thanks for that, we'll be in touch as soon as your message reaches the top of our queue.

borand
Beginner
225 Views
Message 5 of 6

Re: BT Parental Controls and BT Web Protect not working

Go to solution

Hi Neil0

I had a phone call from one of BT Community moderators earlier today.

My BT Parental Controls and Web Protect are now working now as expected.

Thank you very much  for your help.

0 Ratings
Reply
Moderator
Moderator
206 Views
Message 6 of 6

Re: BT Parental Controls and BT Web Protect not working

Go to solution

Hi @borand  thanks for the update and it was Robbie who picked up your case. I'll let him know it's fixed now and he can close the case 🙂

cheers
John

0 Ratings
Reply