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OnFire
Aspiring Contributor
618 Views
Message 1 of 6

BT Parental Controls have stopped working?

Have BT Parental Controls have stopped working for other users also?

I just noticed it this evening by accident. All shows as on in My BT, but it is not blocking anything. Was previously working fine.

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5 REPLIES 5
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jellybean66
Newbie
603 Views
Message 2 of 6

Re: BT Parental Controls have stopped working?

I am having the same problem. I noticed it failed to work by accident yesterday (2-MAY-2015). 

 

The BT Parental Controls have stopped working, although all the settings are correct in the control panel and nothing has been changed.

 

This isn't the first time that this has happened, but in the past "it fixed it self". I didnt bother to report it. But I wonder it that parental controls actually regularly fail to work?

 

We need it to be fixed by BT asap, as well have some way to monitor Parental Controls to ensure that it is still active - so we don't find out by accident or need to visit dodgy websites to confirm that the settings are working.

 

Is there a form or contact I can report this?

 

 

It it aint broke, don't fix it.
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Distinguished Sage
523 Views
Message 3 of 6

Re: BT Parental Controls have stopped working?

Tis is the contact link https://bt.custhelp.com/app/contact
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Lnz22
Newbie
511 Views
Message 4 of 6

Re: BT Parental Controls have stopped working?

Same here!

Not working!

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cordycordy
Contributor
495 Views
Message 5 of 6

Re: BT Parental Controls have stopped working?

Also not working... anyone have any luck in solving?

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Lnz22
Newbie
482 Views
Message 6 of 6

Re: BT Parental Controls have stopped working?

Seems to be working now.

 

I had a chat with a customer support person last night who assured me that he would escalate the issue to the Parental Controls staff after I mentioned that a number of people had reported the same issue on the forums.

 

L

 

 

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