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Moderator
Moderator
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Message 31 of 68

Re: BT Parental Controls not working

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Hi Gary595 and ISPsarenotmyparent,

 

Welcome to the community and thanks for posting!

 

Send us over your details and we'll get you sorted from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.

 

If you could also include the link to this thread when you complete the form that would be great!

 

Thanks a million,

 

Robbie

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Bobbybox
Aspiring Contributor
900 Views
Message 32 of 68

Re: BT Parental Controls not working

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Hi,

 

The parental controls issue is preventing your contact us link from appearing....

 

I cannot access any websites other than bt.com (and any https connections to bt.com e.g. mybt etc load really slowly)

 

 

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Moderator
Moderator
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Message 33 of 68

Re: BT Parental Controls not working

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Hi Bobbybox,

 

Thanks for posting back. Check it there now and you should see the link.

 

All the best,

 

Robbie

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SecretLobster
Aspiring Contributor
885 Views
Message 34 of 68

Re: BT Parental Controls not working

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Hello,

 

I to have the 'Parental Controls is being activated on your account and will be available in the next 24 hours. Please log in again later to manage your account.' on my Account; it has been the same way now for a week.

 

Hope you can help!

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Moderator
Moderator
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Message 35 of 68

Re: BT Parental Controls not working

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Hi SecretLobster,

Thanks for posting. I'll take a look at this for you as well. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 

Cheers

David

hmetcalfe
Beginner
833 Views
Message 36 of 68

Re: BT Parental Controls not working

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I have exactly same issue. I seem to be ste to Modrate filter and I cant unset it. MYBT says I can access PCs in 24 hours, but t isnt happening. The Call Centre are usless and cant fix it. I want a refund!!!

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SecretLobster
Aspiring Contributor
822 Views
Message 37 of 68

Re: BT Parental Controls not working

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Hi DavidM,

 

The link isn't visible, but I have already sent an email through one of the other forum pages. Still waiting for a response though, though I know you are all pretty busy (i'm guessing!)!

 

Thanks for getting back to me. 🙂

 

If you still want me to send you an email to give you an idea about what the issue with the 'Parental Controls' is, i'm happy to. If you don't need me to, RobbieMac from one of the other forums is the moderator who responded to me on the other forum.

 

Hope it can be solved soon, it's frustrating not being able to access Facebook, YouTube, Chat Apps, iTunes, etc. Hey ho, serves me right for activating the Controls in the first place...but I thought I would be able to access the settings.

 

Take care,

SecretLobster

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Moderator-Retired
808 Views
Message 38 of 68

Re: BT Parental Controls not working

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Hi SecretLobster, 

 

Thanks for your post. 

 

I can see an email in for you now. We will be in touch with you shortly about this. 

 

Cheers,

OlgaC 

SecretLobster
Aspiring Contributor
805 Views
Message 39 of 68

Re: BT Parental Controls not working

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Ok, thanks OlgaC. 🙂

Kind regards,
SecretLobster
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SecretLobster
Aspiring Contributor
799 Views
Message 40 of 68

Re: BT Parental Controls not working

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Yay! I can manage the controls now. 😄

Thanks guys (whoever solved it), most appreciated! 🙂
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