I've tried to resolve this by phone and spent over 2 hours on the phone without getting to anyone who can help resolve the issue
I set up the parental controls a few weeks ago but since yesterday theyre not working at all, and even when theyre working they randomly stop working, can anyone help me to resolve this issue?
Welcome to the community forum. I'll be able to help you with the BT Parental Controls. Please send me in your details using the "Contact The Mods" link found in my profile.