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ickle1999
Aspiring Contributor
854 Views
Message 1 of 6

BT Parental Controls various issues

Hello, 

 

I am having issues with various BT Parental Controls and wondered if anyone else is having the same issues or knows how to fix.

1) The ability to unblock a site for 1 hour/full unblock is only offered occasionally in my web browser - i would like this all of the time on PC/iPad/iPhone etc..

2) Sites that have been added to the allowed list still remain blocked (http://hidemyass.com etc..)

3) Hidemyass VPN client works intermittently on PC and the iOS client does not work at all (times out)

4) The BT Parental Controls message does not show which category the site has been blocked under. I do not understand why this valuable source of information has been missed from the blocking page and will assist in fact/fault finding.

 

5) I have been looking but i cannot find the ability to submit a URL so that a site can be reviewed for incorrectly being blocked/provide categorisation information?

 

Any help appreciated..

Ickle

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5 REPLIES 5
Moderator
Moderator
807 Views
Message 2 of 6

Re: BT Parental Controls various issues

Hi icke1999,

 

Thanks for posting!

 

I'm sorry for the problems you're having with Parental controls.  If you get in touch with us we'll give you a shout back to chat you in more detail.

 

Click on my username and under the "about me" section you'll see the link to "contact the mods".

 

Thanks a million,

 

Robbie

Community ModeratorRobbieMac
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J10swe
Newbie
762 Views
Message 3 of 6

Re: BT Parental Controls various issues

Did you get this resolved? I am having the same issue with hidemyass.com. Worked fine until recently, now I get the Parental controls message even though they are switched off.
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ickle1999
Aspiring Contributor
723 Views
Message 4 of 6

Re: BT Parental Controls various issues

Sorry no... Details submitted as requested by RobbieMac
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suemyall
Newbie
640 Views
Message 5 of 6

Re: BT Parental Controls various issues

Hi moderator

 

Sorry to butt in but I also am having trouble with the parentAl control setting. We used to have broadband but now have the line service and email accounts only, although we  to access the bt.com page to access this. As we have no access to broadband services we cannot edit the settings, neither can th  bt tech's when I phoned in. This has now be referred for a decision. So far we have lost access Sri Facebook, Skype video link, rover.mg.com website, God knows why this should be affecTED by parental controls....

Help......

 

 

 

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CaptainScarlet
Contributor
616 Views
Message 6 of 6

Re: BT Parental Controls various issues

I'm having the same problems.Several websites blocked with no way to turn the controls off or delete them.If this continues being unresolved I shall be cancelling my broadband and looking elsewhere for the service minus the hassle of workarounds.

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