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Ipadandy
Beginner
438 Views
Message 1 of 9

BT Parental Controls work on Desktop PC but not on IPad?

I noticed yesterday my iPad allowed content that should have not been displayed because I had already set BT Parental Controls to ON

I checked and switched them off and on and then checked again today

My Desktop PC browser clearly shows content is not allowed and confirms BT Parental Controls in ON but when I tested my iPad my browser allowed content through

How can this happen if both are using the same broadband in my home?

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
436 Views
Message 2 of 9

Re: BT Parental Controls work on Desktop PC but not on IPad?

Are you sure that your iPad is connecting to your own BT hub?

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Ipadandy
Beginner
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Message 3 of 9

Re: BT Parental Controls work on Desktop PC but not on IPad?

Yes my iPad is defineatly connected to my BTHub

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Ipadandy
Beginner
412 Views
Message 4 of 9

Re: BT Parental Controls work on Desktop PC but not on IPad?

My a/c shows the below (I played around with the time settings but this made no difference on mp iPad)

DB56BDB4-1797-41A8-A78E-D4260442F2C5.png

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Distinguished Sage
Distinguished Sage
394 Views
Message 5 of 9

Re: BT Parental Controls work on Desktop PC but not on IPad?

Try restarting the iPad.

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Ipadandy
Beginner
390 Views
Message 6 of 9

Re: BT Parental Controls work on Desktop PC but not on IPad?

Just tried my desktop PC and Parental Control is not working so I think when I thought it as working on one but not the other it was a matter of timing and does not work consistently BT, what is going on with Parental Control not working some of the time?
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Distinguished Sage
Distinguished Sage
385 Views
Message 7 of 9

Re: BT Parental Controls work on Desktop PC but not on IPad?

I suspect that it has to associate your public IP address, with your account. If this association gets out of step, like when the hub disconnect or restarts, then this may stop it working for a while.

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Ipadandy
Beginner
365 Views
Message 8 of 9

Re: BT Parental Controls work on Desktop PC but not on IPad?

I have switched off and on my bthub, iPad and desktop and BT Parental Controls are not working on either device

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Ipadandy
Beginner
334 Views
Message 9 of 9

Re: BT Parental Controls work on Desktop PC but not on IPad?

All seems to be working now

So it appears that after rebooting my by bthub I takes a few days to sort itself out or BT made a change somewhere, I will never know

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