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reneh46
Aspiring Contributor
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Message 1 of 3

BT Smart Talk Crashing

I  loaded Smart Talk onto my wife's phone (at the end of August). The install worked properly and I have received an email sayng it has been linked to the correct mobile. It also appears on "My BT" when I go to "Manage BT Smart Talk".

The app starts up but as soon as a number is pressed on the keypad it crashes returning "Unfortunately, BT SmartTalk has stopped." and offering options of "Report" or "OK". I have pressed Report but nothing has come back to my wife's email address.

It is a Motorola Moto G Android phone and is running on 4.4.4. I did wonder if she needs to update 5.0.

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Moderator
Moderator
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Message 2 of 3

Re: BT Smart Talk Crashing

Hi @reneh46 and thanks for posting.

 

Are you still having problems with the smart talk app? Have you tried updating to 5.0? Can you post back and let me know how you're getting on?

 

Cheers

 

David

Community ModeratorDaveM
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reneh46
Aspiring Contributor
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Message 3 of 3

Re: BT Smart Talk Crashing

No I haven't tried that. I have spoken to the help team but they had no other suggestions. I will post the result.

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