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bingo2385
Contributor
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Message 1 of 7

BT SmartTalk - Number not recognised

Hi.

In december 2013 i signed up for BT SmartTalk and did a test call to a mobile phone (on my infinity wifi connection). - it was a success. Great quality.

 

I am currently abroad in Belgium, and cannot get one single call to work despite it being to landlines.  

 

I have tried sever different WiFi access points and ISP providers, but every number I call over WiFi comes up as NUMBER NOT RECOGNISED.

 

The app is pretty much useless.  Anyidea what is wrong or how i can solve this?

 

I run the CONNECTION TEST in the app to test my connection - and everything seems to be ok. 

 

Also, I am wanting to call a textphone user.  The number is usually 18002........  How do i dial this? Anything special?

 

Thanks in advance for any help.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: BT SmartTalk - Number not recognised

did you check before leaving the UK that you can use textphone over VOIP?



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bingo2385
Contributor
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Message 3 of 7

Re: BT SmartTalk - Number not recognised

Hi,

I rang and spoke to a Rep at BT and they said i could and that it would come out of my 60-minute allowance.

However, that is the least of my worries as i can make ANY calls to ANY number.  They ALL come up - NUMBER NOT RECOGNISED!!!

 

Any ideas? 

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Distinguished Sage
Distinguished Sage
618 Views
Message 4 of 7

Re: BT SmartTalk - Number not recognised

are you dially the number with just the standard std code just like you would use on home phone



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bingo2385
Contributor
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Message 5 of 7

Re: BT SmartTalk - Number not recognised

yep! Dialing in northern ireland as 028 XXXX XXXX
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bingo2385
Contributor
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Message 6 of 7

Re: BT SmartTalk - Number not recognised

FYI - i have in the past rang BT support and they were totally pathetic.  The girl asked me what device i have installed on.  I replied that it was an iPad.

Her next question was "What make of iPad?"

So i gave up seeking support from them!

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bingo2385
Contributor
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Message 7 of 7

Re: BT SmartTalk - Number not recognised

Still not working...

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