cancel
Showing results for 
Search instead for 
Did you mean: 
ericpinto
Newbie
448 Views
Message 1 of 12

BT SmartTalk setup

Go to solution
Hi,
During setup I mistyped my mobile phone number and now the app doesn't let me complete the setup.
I already contacted the support team by mobile and after being re-directed 7 times no one has been able to help me.
Can you please terminate any BT SmartTalk application you may have on BT system against my account number?
Thanks.
0 Ratings
Reply
11 REPLIES 11
Distinguished Sage
Distinguished Sage
443 Views
Message 2 of 12

Re: BT SmartTalk setup

Go to solution

This is a customer help customer forum and your post does not go to BT although the forum moderators are BT employees they don't necessarily read all the post



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
ericpinto
Newbie
436 Views
Message 3 of 12

Re: BT SmartTalk setup

Go to solution
Well, I'm a BT customer that needs help, if the moderators can help me in any way that would be great.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
426 Views
Message 4 of 12

Re: BT SmartTalk setup

Go to solution

The forum mods posted a help link here https://community.bt.com/t5/Broadband-Extras-from-BT/smart-talk-help-please-after-trying-to-get-help...

 

try that



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
ericpinto
Newbie
419 Views
Message 5 of 12

Re: BT SmartTalk setup

Go to solution
Just tried the chat, again no help.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
414 Views
Message 6 of 12

Re: BT SmartTalk setup

Go to solution

@ericpinto wrote:
Hi,
During setup I mistyped my mobile phone number and now the app doesn't let me complete the setup.
I already contacted the support team by mobile and after being re-directed 7 times no one has been able to help me.
Can you please terminate any BT SmartTalk application you may have on BT system against my account number?
Thanks.

You will have to uninstall the app, and start again.

 

0 Ratings
Reply
ericpinto
Newbie
412 Views
Message 7 of 12

Re: BT SmartTalk setup

Go to solution
Already did that and it doesn't work.
BT needs to cancel the pending order in their system.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
402 Views
Message 8 of 12

Re: BT SmartTalk setup

Go to solution

@ericpinto wrote:
Already did that and it doesn't work.
BT needs to cancel the pending order in their system.

Is this your first activation of SmartTalk, or are you just adding a new user?

 

Are there any active users shown against your account on MyBT.

 

0 Ratings
Reply
ericpinto
Newbie
400 Views
Message 9 of 12

Re: BT SmartTalk setup

Go to solution
First activation
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
397 Views
Message 10 of 12

Re: BT SmartTalk setup

Go to solution

@ericpinto wrote:
First activation

And there is nothing showing on MyBT under "Manage SmartTalk", like a wrong mobile number or similar?

 

 

0 Ratings
Reply