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awirtz
Beginner
900 Views
Message 1 of 8

BT Smarttalk - Duplicate Contacts

I have suddenly duplicate contacts in my Smarttalk directory.

It may be a red herring but I think it has happened since I updated my iPhone to iOS8 a couple of days ago.

 

I have uninstalled/reinstalled the app but no change. It is also impossible to manually delete the copy entry.

 

Any answers?

 

Many thanks

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7 REPLIES 7
Dickpotts
Beginner
877 Views
Message 2 of 8

Re: BT Smarttalk - Duplicate Contacts

I have a similar issue - after updating to IOS 8 I get multiple entries of the same contact - multiple as in many pages all of the same contact.  Only happened after update and I have reinstalled 3 times so far.

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Message 3 of 8

Re: BT Smarttalk - Duplicate Contacts

I had this issue when the app first launched but with an Android o/s.  Re-installing the app did not fix the issue.

 

What did [sadly and frustratingly] was to wipe the association of the phone to Smarttalk and wait a couple of days and then start again - which did fix it.

 

That said; it may be a quirk of the IOS 8 and a completely different issue Smiley Sad

AQ.
"Welcome to Royston Vasey - You'll never leave."

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Dickpotts
Beginner
846 Views
Message 4 of 8

Re: BT Smarttalk - Duplicate Contacts

I'll give that a go and see what happens.  On the iphone it does seem that some of the contacts are not what is currently in the Contacts app.

 

Interestingly I have an iPad that is linked to the same contacts and Smarttalk works fine on that.  Both are on IOS8.

 

We will see!

 

DP

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awirtz
Beginner
840 Views
Message 5 of 8

Re: BT Smarttalk - Duplicate Contacts

Thanks for your answers. It seems to have sorted itself out! Since it sorted itself out I have updated to iOS 8.02. But as I said I did that after the problem went away.
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nigelar
Aspiring Contributor
826 Views
Message 6 of 8

Re: BT Smarttalk - Duplicate Contacts

I have this problem and my phone runs ios 7.x, so it is not specifically an ios 8 issue. Any solutions out there please?
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Dickpotts
Beginner
792 Views
Message 7 of 8

Re: BT Smarttalk - Duplicate Contacts

After some digging around, my issue appears to be related to syncing contacts with Gmail contacts.  I have synced to both Gmail contacts and iCloud.  After disabling the sync with Gmail contacts the issue appears to have been resolved.

 

There is still tyhe p[ossibility that linking Smarttalk to Gmail contacts may be an issues but that will have to wait until a later time.

 

If this helps please let me know.

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awirtz
Beginner
787 Views
Message 8 of 8

Re: BT Smarttalk - Duplicate Contacts

My problem resolved itself. I don't use any online contact lists so it was an internal problem. As I said it has resolved itself. Thanks anyway.
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