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moatlander
Beginner
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Message 1 of 23

BT Smarttalk

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perhaps someone can help me.

 

I've changed my phone and am trying to set Smarttalk up on my new phone.

 

As per message when I tried starting up Smarttalk, I've tried to cancel the old phone id under "manage smarttalk" but it doesn't appear to save.

 

How can I get Smarttalk working again on my new phone (still the same number as old phone)

 

any help appreciated - thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 23

Re: BT Smarttalk

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Its not the cancel option you need to use, its the "block" the phone option. Have you tried that?

 

See my guide BT SmartTalk issues

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moatlander
Beginner
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Message 3 of 23

Re: BT Smarttalk

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I see a "Block New Sign-ups" check box, but not one specifically for the phone - this is under "My BT" and "Manage your Service" for Smarttalk

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Distinguished Sage
Distinguished Sage
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Message 4 of 23

Re: BT Smarttalk

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Can you see your phone listed as a device?

 

Is it the only device registered against the account?

 

On mine I can see remove user for my first one, and block user for the other two.

 

This is on the "active users" screen.

 

The first one is the Account holder. Are you the account holder?

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 23

Re: BT Smarttalk

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This is the screen I see.

Smarttalk account screen

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moatlander
Beginner
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Message 6 of 23

Re: BT Smarttalk

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there is only 1 active user, myself, with a serviceid and my mobile number.  There is a "remove user" checkbox, and no check boxes for block user

 

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moatlander
Beginner
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Message 7 of 23

Re: BT Smarttalk

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like the screen you show, but without the other users.  If I check the "remove user" box, it doesn't appear to Save

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Distinguished Sage
Distinguished Sage
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Message 8 of 23

Re: BT Smarttalk

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@moatlander wrote:

like the screen you show, but without the other users.  If I check the "remove user" box, it doesn't appear to Save


So you are the account holder?

 

What used to happen is when you click remove, you would get a message asking you whether you wanted to stop using SmartTalk?

 

I assume you are not seeing that message?

 

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moatlander
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Message 9 of 23

Re: BT Smarttalk

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confirm that I am the account holder.  Your correct, when I click remove, then go to save, nothing happens.

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Distinguished Sage
Distinguished Sage
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Message 10 of 23

Re: BT Smarttalk

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@moatlander wrote:

confirm that I am the account holder.  Your correct, when I click remove, then go to save, nothing happens.


That is a bit odd, it has been mentioned before.

 

Have you tried to re-install the app and re-register, using the same BT ID, without actually removing yourself as a user?

 

The process may have changed since the original field trial, perhaps to make it a bit simpler when there is only one user.

 

A new Service ID may be automatically generated anyway, on the first account, as only the account holder would know the main BT ID name and password.

 

 

 

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