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The_Interloper
Aspiring Contributor
3,296 Views
Message 1 of 10

BT TV App - Cannot Register ANY Devices!

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I'm absolutely tearing my hair out with the BT TV app.

 

I subscribe to Fibre and the Total Entertainment TV package. I've seemingly never been able to get more than one device at a time registered which has been irritating enough. After I sold my previous iPad, I removed it from the Device Management list, leaving me with two empty slots.

 

However, I now cannot register any devices! Whenever I try to view content, it says Device Limit Reached (error AP928) even though I visibly have two empty slots! For all their other faults, I never had these problems with Sky Go, Now TV etc. Can anyone help?

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9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: BT TV App - Cannot Register ANY Devices!

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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The_Interloper
Aspiring Contributor
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Message 3 of 10

Re: BT TV App - Cannot Register ANY Devices!

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Many thanks, much appreciated.

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DanielS
Moderator
Moderator
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Message 4 of 10

Re: BT TV App - Cannot Register ANY Devices!

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Hi @The_Interloper,

 

I can get this looked into for you. To reach us, click on my user name and then on contact the mods. We'll check your account and get back to you afterwards.

 

Thanks

 

DanielS

The_Interloper
Aspiring Contributor
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Message 5 of 10

Re: BT TV App - Cannot Register ANY Devices!

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Thanks so much - message sent.

The_Interloper
Aspiring Contributor
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Message 6 of 10

Re: BT TV App - Cannot Register ANY Devices!

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Did you manage to look into this? Still can't register any devices.

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john46
Distinguished Sage
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Message 7 of 10

Re: BT TV App - Cannot Register ANY Devices!

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It can take 3-5 working days for the mods to reply personally to you
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RobbieMac
Moderator
Moderator
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Message 8 of 10

Re: BT TV App - Cannot Register ANY Devices!

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Hi @The_Interloper

 

I have checked our email queue and we have received your details.  We are a little behind at the moment which has resulted in a delay getting back to you.

 

As soon as you reach the top of our email queue one of the guys will be in touch to help.

 

Cheers,

 

Robbie

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The_Interloper
Aspiring Contributor
3,113 Views
Message 9 of 10

Re: BT TV App - Cannot Register ANY Devices!

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All fixed - thank you so much Mods! It turns out an old device had 'locked' the app in some kind of intermediate state, preventing the slot from ever being used. All reset and fixed now. Thanks again!

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Htfc1
Aspiring Contributor
2,633 Views
Message 10 of 10

Re: BT TV App - Cannot Register ANY Devices!

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Hi
I am having the same problem. No devices registered but all four slots have got locks on them.
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