When I try to go to the BT Virus Protection activation code page via the manage button on My BT it returns to the top level My BT page. The URL has error_code=31 in it.
Is the Mcafee site broken? How do I activate BT Protect?
Hi @ChristopherPovey, sorry you're having a problem with the Virus Protect.
Are you having any issues with anything else on your MyBT?
Have you tried clearing your cookies and cache or used a different internet browser to see if that help?
I can access My BT in general just not the page with the BT Virus Protect list of devices.
I have tried Firefox and Edge on my Windows PC and Firefox and Chrome on my tablet. The tablet is what I want the activation code for. I had to reinstall BT Virus Protect, but I cannot get at its original activation code to activate it again. 😞
Sorry to add to the mess, I have a Samsung galaxy phone and tablet.
I have had link via email, downloaded from my bbt and Google play.
All have been installed, uninstall and reinstalled.
All have failed with error "unable to connect etc"
Neil, sorry I did not give you enough info, I had followed previous thread also all info on Google etc.
I have again followed your instructions and all goes well until I get to Mcaffe page which gives me activation code to use after download, clicking on download results in half of screen going black?