I see this problem has been going on since at least JAN 2019 so almost 2 years.
I have 3 devices using 3 of my 15 BT Virus Protect Licenses I added a 4th last year which some 6 months ago started whinging it was disabled. It's a Windows 10 Laptop and was at University some 40 Miles away with the daughter,
I've dragged it home for the week to see if I can sort it out.
What I've tried is listed below, After each step has been followed I have completed the appropriate Reboot when requested.
Points To NOTE
Does Anyone anywhere have a solution to this long outstanding problem please
Many Thanks in anticipation
The MCPR tool is not an uninstaller in itself, you should use the standard uninstaller first then :-
Download and run the free free version of CCleaner to clear out orpaned entries in the registry
Restart yet again
Re-install BT protect.
Don't be tempted to try and shortcut any of the restarts, it won't work.
I have been having the same problem for over a week now on my new laptop.
Btprotect keeps deactivating and showing phoney mcafee email address etc.
I spoke to support today and after 15 minutes of being passed around I was told to simply reinstall. That is not feasible if the protection is gone but BT seem to be saying it’s due to concurrent updates while BTProtect is being updated. They do not know and they do not care.
What a company!
To use the excuse of.concurrent installations is rediculous I have re-installed many times now just to hit the same.problem.
I have checked back ground tasks and services and can see nothing else running
My advice and that of others on the forum would be to uninstall BTVirus Protect. It can cause problems on some computers and is a resource hog and always seems to be one update away from more problems. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free and if using Windows on your computer, Microsoft's own free preinstalled antivirus now gets good reviews.
If you do want to uninstall BTVirusProtect use this guide and make sure you use the BTVirus Protect/McAfee removal tool after you have restarted your computer.
If you do uninstall BT Virus Protect make sure that you install another AV product or activate Windows onboard antivirus if your version of Windows supports it.
I have done all of that more than once including using the.McAfee virus removal option and rebooting at each and every option.
Many thanks for the response sadly not much use if your suggestion is to use an alternative product ! which isn't really a solution to the problem
Might not be a solution to the specific problem but is a solution to the useless product and its many problems!