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Newbie
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BT Virus Protect Error message - Unknown error received from scanners

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I have installed BT Virus protect on my Apple iMac.  When I try to run a full scan of the files on disk the error report is display on initialization.

 

Re-installation has not changed the situation.

 

Broadband help desk unable to offer a solution.

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Aspiring Expert
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Re: BT Virus Protect Error message - Unknown error received from scanners

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Hi @Susiesdad

 

You probably want to post the error message or share a screenshot. There's nothing for others to diagnose otherwise.

 

It might be quicker to ask in parallel on the McAfee forums as BT's Virus Protect is basically McAfee rebadged.

 

Cheers

P.

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Newbie
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Re: BT Virus Protect Error message - Unknown error received from scanners

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BT Help desk have now helped by accessing my iMac and reinstalling BT Virus protect after running an uninstal app.

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