A new version of BT Virus Protect is being rolled out.
It arrived on my Desktop and Laptop yesterday (27/9/18)
It works perfectly on the Laptop. All previous features are there but the navigation is different but appears corrupt on the Desktop where navigation is virtually frozen.
McAfee Virtual Technician says it cannot find the product on the Desktop and gives reason why but the problem is not resolved by using "Fix"
I have, with excellent help from the UK Team which was unsuccessful and later from the Team in India which was again not successful, uninstalled the software on my desktop, run the special programm to remove all traces and then reinstalled once again via MyBT - done in total five time now with no success.
The problem has been escalated to the McAfee team and I await their help.
I have listed my issues because I am sure I am not alone with this one. The automatic update to the new BT Virus Protect Software worked on one platform and not on the other. The Product allows me two free downloads - one for each platform. I would understand from my conversation with the Team that I am not alone with this and so, if it is happening to you, and uninstall and reinstall fails then see if advice follows here and if not then contact the Help Team.