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Santoros
Beginner
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Message 1 of 10

BT Virus Protect - Renewal - Software does not work

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Hi,

I have been using BT Virus Protect for awhile now with no issues untill the last few days.

The software now says it has deactivated and needs to be renewed.

I have tried the following steps with no success;

  • Re-installing the software
  • Clicking the renew button (This send me to a McAfee login page with a BTnetprotect user name)
  • Click verify subscription (Nothing happens on this one)
  • Deactivating the subscription on My BT page, and reinstalling a new copy.

If anyone has any other tips to get this working please let me know.

Thanks and Regards

 

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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: BT Virus Protect - Renewal - Software does not work

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Hi @Santoros 

Sorry you're having this issue with Virus Protect. 

Have you installed Virus Protect on more than one device? If so do you get this message on each device or just the one?

Thanks

Stuart

Community ModeratorStuartH
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Santoros
Beginner
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Message 3 of 10

Re: BT Virus Protect - Renewal - Software does not work

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Hi Stuart,

 

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AlanTC
Beginner
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Message 4 of 10

Re: BT Virus Protect - Renewal - Software does not work

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I have the same problem nothing I can download the software, install and Mcafee tells me it is ready to go. Then it announces my Antivirus protection has expired and thats it. 

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Moderator
Moderator
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Message 5 of 10

Re: BT Virus Protect - Renewal - Software does not work

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Hi @AlanTC,

I am sorry to see that you are getting this message. I've sent you a private message so we can help you.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
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Message 6 of 10

Re: BT Virus Protect - Renewal - Software does not work

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@AlanTC  Thanks for sending in your details, I've raised a fault with the Virus protect technical team to get this investigated further.

Community ModeratorNeilO
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AlanTC
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Message 7 of 10

Re: BT Virus Protect - Renewal - Software does not work

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I received an email from BT on 29/3/19 saying they were looking into my complaint and I was even given a complait number. Since then I have heard nothing and when I tried tracking the complaint number I was informed i have no open complaits. WHAT IS GOING ON?. Its a good job Windows Defender has taken over the job of protecting my computer and is doing quite a good job actually.

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Moderator
Moderator
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Message 8 of 10

Re: BT Virus Protect - Renewal - Software does not work

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Hi @AlanTC  welcome to the forum and thanks for posting. Sorry that you have not been updated on your complaint and it appears that is has been closed without a resolution. I've sent you a Private message explaining how you can contact the forum moderation team and we will look into this for you. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John 

Community ModeratorJohnC
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AlanTC
Beginner
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Message 9 of 10

Re: BT Virus Protect - Renewal - Software does not work

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Thanks John but i have just had a guy from BT on the phone. He fixed the problem remotely telling me it is a glitch some people are having. he left me his name and number in case it happened again so as far as I am concerned the case is closed. Thanks BT

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Moderator
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Message 10 of 10

Re: BT Virus Protect - Renewal - Software does not work

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Hi @AlanTC  thanks for posting back and that's great news to hear it's fixed.

Cheers
John

Community ModeratorJohnC
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