BT Virus Protect Software Updates stuck after download - been installing for days and still at 0%
I am on Windows 10 Home on a desktop computer. BT Virus protect has downloaded and has been at 0% of the install for about a week even though I have left the computer on for 10 hours at a time.
I know this has happened to me before and I had to uninstall and reinstall but surely there is a better solution than this. I'm fortunate in that I have some tech ability but if I left this to my husband he would not have a clue how to fix this and this must be true of a large number of your customers. Also there are no clear instructions anywhere on how to do this. I have found instructions on how to uninstall if you no longer want the product. BT lacks good help documents