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Burnham_Bob
Aspiring Contributor
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BT Virus protect - how do I check a false positive?

I am erinstalling software I've used before on a new PC.  One program ran fine and installed ok on the last PC.  Whenever I ran a virus check on that PC nothing was detected.  When I try to reinstall, Virus Protect quarantines the file and tgells me the problem is RDN/GenericRP.  If I put that into google I see lots of people are having that reported as a false positive.

If I was a McAfee customer I could upload it to them but with BT there is no such option. Online FAQs don't help and online chat never responds.

I want my program back - surely it can't have become a risk since I installed it last time? 

 

 

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