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Message 1 of 2

BT Virus protect

I was off contract but all features of my broadband deal were working up until I went back onto a new 18 month contract (now Superfibre Plus). For the first month it did not show BT virus protect and the McAfee program said that I had to buy a new subscription or reactivate. If I clicked on reactivate, a web browser opened giving me a login screen of a set of and asked for a password.

On contacting technical support, they have tried to take control of my PC but the remote access software is not working.

My contract now shows virus protect so I downloaded and installed a new programme. However, when I start the programme, it again says that my account needs to be reactivated.

How do I get my McAfee to work?

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: BT Virus protect

Have you tried the renew subscription checks

and or try running the McAfee virtual technician as can help diagnose and fix problems.

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