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Newbie
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Message 1 of 3

BT WIFI app won't accept my bt email address is my bt id.

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Hi

I have recently upgraded my mobile phone and downloaded the BT WIFI app, but when I input my login details and press log on I get this message. Screenshot_20200409-155900.png

If I press ok it just takes me back to the login screen.

With earlier phones I have had a similar message but with an option to ignore or go ahead anyway.

The email address is my BT ID and I do not really wish to change it. I have viewed posts with similar issues but not this one.

ps sorry about the size of insert.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT WIFI app won't accept my bt email address is my bt id.

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Enter the address as  @btinternet.com rather than @openworld.com. As an email address the 2 are interchangeable, as a username for BTID they are not.

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Newbie
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Message 3 of 3

Re: BT WIFI app won't accept my bt email address is my bt id.

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It worked. Thanks for the help,I knew about the @btinternet alternate but never occurred to me to use it here.
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