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John8216
Beginner
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Message 1 of 7

BT Web Protect cannot make a secure connection

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Hi,

I hope this is the right board to post this to.

BT Web Protect is stopping me getting access to a Website I need to access.  My physio has sent me a link to a video with some information. 

The link is in an email that will go to a YouTube video.  I get a message  “Site can’t provide a secure connection.   Is-tracking-link-api-prod-appspot.com uses an unsupported protocol." 

He said that he has sent the email to hundreds of people and I am the only one who cannot access it.

it took me a long time to work out that it was Web Protect that is stopping this but every device I tried in our house (IPAD, Android Phone, Windows PC, Kindle Fire)  all had the same problem.  I can access the site from several other secure networks using my phone but then it's blocked again when I try to access it on my home BT network.

I switched off Web Protect and the site is now accessible on all devices.

I have Norton 360 installed so I am wondering two things.

1.  Do I need Web Protect?

2. If I do how can I get it to accept the website I need to access?

Thanks for any help anyone can give me.

John

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: BT Web Protect cannot make a secure connection

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Only you can decide if you need BTWeb Protect. It works at a network level so that it "protects" any device that connects to the Internet through your BT hub.

Have a look at this link to give you an idea of how it works and can be managed.

https://www.bt.com/help/security/learn-about-bt-web-protect

Personally I would turn it off but as I say it has to be your choice.

John8216
Beginner
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Message 3 of 7

Re: BT Web Protect cannot make a secure connection

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Thanks for helping. I've switched off BTWeb Protect and can access the links. Surfing seems to be a bit quicker now too.
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bubblebox
Beginner
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Message 4 of 7

Re: BT Web Protect cannot make a secure connection

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I have exactly the same problem.  However, I can't find how to turn off BT Virus web protect?  How did you do it?

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gg30340
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Message 5 of 7

Re: BT Web Protect cannot make a secure connection

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BT Webprotect is in your MyBT under My Products > Broadband > Manage Broadband

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John8216
Beginner
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Message 6 of 7

Re: BT Web Protect cannot make a secure connection

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Hi
I did it the way gg30340 describes. Logged onto MY BT and then under My Products, Broadband, Manage Broadband there is an option to switch off BT Web Protect.
I've not had any problems since I switched it off.
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IanLoughlin
Contributor
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Message 7 of 7

Re: BT Web Protect cannot make a secure connection

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This fixed it for me. I simply switched off BT Web Protect.
Don't know if it's a bug or incompatability or whatever but I can now access teh webinars I need.
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