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emerion
Beginner
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Message 1 of 2

BT Wi-Fi app can't login

Hello, I have just installed the BT wi-Fi app. It wants me to logon using my BT ID. When I try to do that I get this pop-up : "There's something stopping the app using your BT ID to log in. Log in to My BT on BT.com to find out more." Well I've done that and can't see anything wrong on the account. Obviously the ID and password are correct because I've just used them to logon here, and I have tried to get the app to connect a few times. Anyone seen his one? Thanks

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Moderator
Moderator
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Message 2 of 2

Re: BT Wi-Fi app can't login

Hi @emerion and welcome.

 

I'm sorry you're having problems getting the App to install. It looks like you've done as much as you can at your side so please drop me over an email with your details and I'll look into this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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