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Message 11 of 16

Re: BT Wi-Fi sign in problem

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Yes, it gave the same message about "Create a BT ID.

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Message 12 of 16

Re: BT Wi-Fi sign in problem

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If it was an openworld address did you try it with the btinternet.com suffix?

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Message 13 of 16

Re: BT Wi-Fi sign in problem

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Yes, Keith Beddoe suggested that in the initial response.  It got the result "Unknown problem. There is an unexpected error causing a problem" Have re-tried after closing App - same result!

Just tried again now, same result

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Message 14 of 16

Re: BT Wi-Fi sign in problem

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I think you will need to call the BTWifi help line 0800.022.3322 to see if they can help.

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Message 15 of 16

Re: BT Wi-Fi sign in problem

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Many thanks. I will try that in the morning - hopefully they will answer faster than 0800 800 150 who I have tried 3 times and given up after 20 plus minutes in the queue!!!

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Message 16 of 16

Re: BT Wi-Fi sign in problem

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Thank you - I got an instant answer on the phone on that number for BT WiFi!!!! It was a known problem. I had to change my email address on MyBT for btopenworld to btinternet even though they are interchangable when using them for email.

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