Yes, Keith Beddoe suggested that in the initial response. It got the result "Unknown problem. There is an unexpected error causing a problem" Have re-tried after closing App - same result!
Just tried again now, same result
I think you will need to call the BTWifi help line 0800.022.3322 to see if they can help.
Many thanks. I will try that in the morning - hopefully they will answer faster than 0800 800 150 who I have tried 3 times and given up after 20 plus minutes in the queue!!!
Thank you - I got an instant answer on the phone on that number for BT WiFi!!!! It was a known problem. I had to change my email address on MyBT for btopenworld to btinternet even though they are interchangable when using them for email.