BT Wi-Fi still active after opting out

[david644803]

Hi

I opted-out of BT Wi-Fi some years ago and noticed recently that BT Wi-Fi had been re-activated on my BT Smart Hub. After reading some posts on here, I opted-in to BT Wi-Fi through My BT, waited 7 days and opted-out again. Its now more than 7 days since I opted-out again, but its still showing as active.

What else can I do to get it de-activated?

Thanks.

[imjolly]

in some cases it can take up to 28 days to deactivate

[david644803]

It's now more than 28 days since I opted out, but my BT Smart Hub is still showing BT Wi-fi as active.

What's the next step? Thanks.

[david644803]

Are the moderators able to help with this issue? Thanks.

[Dippu]

I understand your frustration with this and BT should change their T&Cs for the benefit of the consumer.

Anyway, this has worked for me every time after the intervention from the MODs:

• Go into MyBT and check if Opted in or Opted out. If Opted out then Opt in and wait 24hours minimum.
• Go back into MyBT and Opt out and after 48 hours check if you have been Opted out.
•  If still not Opted out, wait further 48 hours.
•  I have never had to wait 28 days! If you do then MODs need to intervene.

[david644803]

Hi Dippu

Thanks for the reply. I followed all of the steps you have outlined before my first post above.

Its now 37 days since I last opted out of BT Wi-fi. The Manage BT Wi-fi page on My BT has shown me as opted-out for all of that time. However, my BT Home Hub is still showing BT Wi-fi Status as Active.

Are the mods able to force an update to the BT Home Hub settings?

[david644803]

I have tried multiple times to opt-out of BT Wi-Fi without success.

Each time I have opted-in for 1-7 days and then opted-out. Each time I have waited for >28 days before trying again. My BT Smart Hub still shows BT Wi-Fi Status: Active. 

I don't think my BT Smart Hub is associated with my BT account. Is this something that the mods can check?

Thanks.

[JohnC2]

Hi @david644803  sorry that this keeps happening and you can't get opted out. I've sent you a Private Message with details on contacting the Mod team and we'll be happy to help you get this fixed.

cheers

John