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JonathanAnsell
Aspiring Expert
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Message 11 of 13

Re: BT Wi-fi App

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Also just opted out of BT Wifi hotspots and tried to sign into the app. It recognised that I’m not opted in to BT Wifi hotspots when I try and log in.

I then reopted into BT Wifi hotspots and tried to sign into the app and it’s say it can’t retrieve my credentials.

Don’t know if that helps narrow down the problems.

Seems to be an issue with iOS 11 as I’ve tried on another iPhone and I get the same error.
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JonathanAnsell
Aspiring Expert
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Message 12 of 13

Re: BT Wi-fi App

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Also I can no longer log into the BT Wi-fi app on my iPad either now. This is with the latest beta of iOS 11.2.

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JonathanAnsell
Aspiring Expert
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Message 13 of 13

Re: BT Wi-fi App

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Ok so I eventually got it sorted. It turns out my account thought there were 50 devices associated with it. God knows how unless it thought my device was new every time I updated iOS.

The eventual solution was to have a data cleanse performed in the account to remove the devices. Once done everything is back working beautifully.
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