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Message 1 of 11

BT WiFi Hotspots with no btinternet email address

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Hi

BT WiFi Hotspots with no btinternet email address

I am opted in and the BT-Wi-Fi is active but I cannot connect to a hotspot. I tried the BT Wi-Fi checker but immediately rejected my BT ID because it is not a btinternet email address. This made me think, does it only work with btinternet logins?

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Message 2 of 11

Re: BT WiFi Hotspots with no btinternet email address

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If you have become a BT customer in the last four or five years and you are the BT Broadband account holder, your BTID, as long as it is an email address, not necessarily a BT email address, should work as your log on to BTWifi.

If you have been a customer for longer than that and you were on the BTYahoo email system when you first joined BT you will need to use your primary BTYahoo email address. 

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Message 3 of 11

Re: BT WiFi Hotspots with no btinternet email address

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@gg30340wrote:

If you have become a BT customer in the last four or five years and you are the BT Broadband account holder, your BTID, as long as it is an email address, not necessarily a BT email address, should work as your log on to BTWifi.

If you have been a customer for longer than that and you were on the BTYahoo email system when you first joined BT you will need to use your primary BTYahoo email address. 


Hi @gg30340

I only joined on Monday and I have just noticed it says BT Wi-Fi not active on my Hub. Perhaps I have to wait until that becomes active before it works everywhere. I have installed the connection profile etc. which fails trying to connect to my neighbours BT Wi-Fi. I have my own domain and personal email address. 

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Message 4 of 11

Re: BT WiFi Hotspots with no btinternet email address

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Message 5 of 11

Re: BT WiFi Hotspots with no btinternet email address

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@gg30340wrote:

See link about the BTWifi activation

https://bt.custhelp.com/app/answers/detail/a_id/11387/~/when-will-my-new-hub-be-enabled-as-a-bt-wi-f...


Hi @gg30340

You see that all falls apart on “@Enter your @btinternet.com email address”. When I enter my BT ID email address it simply says invalid email address. 

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Message 6 of 11

Re: BT WiFi Hotspots with no btinternet email address

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Welcome to the world of BT where joined up thinking does not exist

See line line 5

https://bt.custhelp.com/app/answers/detail/a_id/45822/

 

EDIT: Make sure that your BTID is the Account Holder and not an Account Manager

https://bt.custhelp.com/app/answers/detail/a_id/45333/~/how-can-i-change-or-check-my-account-holder-...

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Message 7 of 11

Re: BT WiFi Hotspots with no btinternet email address

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I don't think the theory and practice hold up when it comes to BTWiFi, I'm convinced the BTWiFI and BTID username/password databases don't get synced properly when using a non-btinternet BTID.

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Message 8 of 11

Re: BT WiFi Hotspots with no btinternet email address

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@gg30340wrote:

Welcome to the world of BT where joined up thinking does not exist

See line line 5

https://bt.custhelp.com/app/answers/detail/a_id/45822/

 

EDIT: Make sure that your BTID is the Account Holder and not an Account Manager

https://bt.custhelp.com/app/answers/detail/a_id/45333/~/how-can-i-change-or-check-my-account-holder-...


My BT ID is activated and is the Account Holder.

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Message 9 of 11

Re: BT WiFi Hotspots with no btinternet email address

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@licquoricewrote:

I don't think the theory and practice hold up when it comes to BTWiFi, I'm convinced the BTWiFI and BTID username/password databases don't get synced properly when using a non-btinternet BTID.


Thanks @licquorice

I will wait a few days until my account settles down and DLM has completed. I don’t want nor need a BT email address. However it would help if somebody could confirm the direct BT Wi-Fi helpdesk number 0800 022 33 22 when I am ready to attempt to get this working.

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Message 10 of 11

Re: BT WiFi Hotspots with no btinternet email address

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That is the correct number.

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