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bellerby
Contributor
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Message 1 of 8

BT WiFi Optout

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Could someone advise how I can op out of BT Wifi as the option to do this is no longer available in the "Manage BT WiFi section" of MyBT. Thanks.

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
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Message 2 of 8

Re: BT WiFi Optout

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Welcome to this user forum.

 

Its still there.

Go to my inclusive extras

Select BT Wifi

Manage BT Wifi

The option to opt out is at the bottom of that page.

 

 

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bellerby
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Message 3 of 8

Re: BT WiFi Optout

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Definately not showing in my account. I'm wondering if it's because I also have BT Mobile which includes BT WiFi, but no opt out options there either.

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Keith_Beddoe
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Message 4 of 8

Re: BT WiFi Optout

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Why do you want to opt out?

 

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StuartH
Moderator
Moderator
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Message 5 of 8

Re: BT WiFi Optout

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hi @bellerby

 

I can help with this one, send us in your details using the contact the mods link in my profile.

 

In the mean time can you confirm you are logging in using your primary BT ID, can you see any extras in MyBT?

 

Thanks

 

Stuart

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bellerby
Contributor
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Message 6 of 8

Re: BT WiFi Optout

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Hi @StuartH.

 

Thanks for your help. I have completed the form as requested. I am logging into MyBt with my primary BT ID. I can see all the products and extras I have listed. On going into Manage Your Extras - Manage BT Wifi there is no opt out dropdown anywhere on the page. BT Wifi is showing as Active. I suspect this has come about via BT Mobile.

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bellerby
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Message 7 of 8

Re: BT WiFi Optout

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There is now no need for any action on this, but a big thanks to Keith and Stuart for their willingness to help.

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DanielS
Moderator
Moderator
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Message 8 of 8

Re: BT WiFi Optout

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Thanks for letting us know @bellerby. We'll close off your trouble ticket from here.

 

If you need any help in the future, please let us know.

 

Thanks

 

DanielS

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