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Mikegl
Aspiring Contributor
1,631 Views
Message 1 of 9

BT WiFi unable to opt out

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Hi Folks

Several months ago I performed a factory reset of my smart hub and I have tried numerous times to disable BT WIFI, by opting in and out, for varying lengths of time (30+ days in some instances).

Would it be possible for a Mod to provide assistance in getting it disabled.

 

Thank You

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8 REPLIES 8
gg30340
Distinguished Sage
Distinguished Sage
1,623 Views
Message 2 of 9

Re: BT WiFi unable to opt out

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If you call the BTWifi Team on  0800 111 4567 they should be able to opt you out.

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Mikegl
Aspiring Contributor
1,613 Views
Message 3 of 9

Re: BT WiFi unable to opt out

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Thanks

I will give that a try

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Mikegl
Aspiring Contributor
1,540 Views
Message 4 of 9

Re: BT WiFi unable to opt out

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Sorry, back again.

I phoned BT on Thursday and the person I spoke to had one of their colleagues try to resolve the issue. Looking at the router logs I could see that there was TR 069 activity at the same time I was on the call but the BT WIFI was still active.


I phoned again today (Monday) and was passed around several call centres before being cut off, I called back and eventually got cut off again by another agent after being put on hold, in total I spent 45 minutes trying to get this issue resolved.

Does anyone have any other suggestions as to how I can get this resolved,

thanks

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PaddyB
Moderator
Moderator
1,526 Views
Message 5 of 9

Re: BT WiFi unable to opt out

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Hi @Mikegl,

Thank you for posting back. I'm sorry you haven't been able to opt-out of BT Wifi. If you send me in your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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Mikegl
Aspiring Contributor
1,513 Views
Message 6 of 9

Re: BT WiFi unable to opt out

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message sent

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Mikegl
Aspiring Contributor
1,428 Views
Message 7 of 9

Re: BT WiFi unable to opt out

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BT WIFI was disabled last night

Thanks @PaddyB  and the Mod team for their help and the phone calls to keep me updated.

 

 

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Dangerousgary
Beginner
895 Views
Message 8 of 9

Re: BT WiFi unable to opt out

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Would welcome some help around opting out myself. Seem to be drawing a blank and no longer obvious how to opt out.. any help would be most welcome.

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PaddyB
Moderator
Moderator
855 Views
Message 9 of 9

Re: BT WiFi unable to opt out

Go to solution

Hi @Dangerousgary,

Welcome to the Community and thank you for posting. 

Have you tried the steps as shown here? - opt out of BT Wi-fi

Thanks

Paddy

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