BT Wifi & Fon

[djh22]

Hi folks, just wondering if anyone knows how to opt back into Fon & Wifi please, I opted out about a week ago and now can't find a way back in,there's no options to do so on my BT account screen or HH6 that I can see and the Wifi/fon status website does not recognise my BT username/password.

Cheers,

Del.

[john46]

try this link https://www.bt.com/wifi/secure/status.do

[djh22]

Thanks John,Yea I've already tried that one and it says "invalid username or password".

[djh22]

I've done a factory reset on my HH6 and BTWifi with Fon is now showing again as an available Wireless network connection,but on my BT online account there is still no option to opt in or out -

Any ideas please ?

Ta,

Del

[Keith_Beddoe]

It should be in the "My Extras" section of MyBT.

Try this link https://www.bt.com/appsconsumeraccount/secure/btquickactivation.do?

[djh22]

Hi Keith & thanks for the reply.Yea that's the same screen I took the above screen shot from and as you can see the option to opt in/out has disapeared.

Del.

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[djh22]

Excellent Many thanks Keith.

Del

[JohnC2]

Hi @djh22 Sorry you are not having any luck trying to opt back in.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John 

[djh22]

Hi John & thanks for the reply,I've clicked on your username but can't see where to contact you.

Del.

Edit - My bad - OK I see it now.