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djh22
Recognised Expert
1,144 Views
Message 1 of 48

BT Wifi & Fon

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Hi folks, just wondering if anyone knows how to opt back into Fon & Wifi please, I opted out about a week ago and now can't find a way back in,there's no options to do so on my BT account screen or HH6 that I can see and the Wifi/fon status website does not recognise my BT username/password.

Cheers,

Del.

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47 REPLIES 47
Distinguished Sage
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Message 2 of 48

Re: BT Wifi & Fon

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djh22
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Message 3 of 48

Re: BT Wifi & Fon

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Thanks John,Yea I've already tried that one and it says "invalid username or password".

 

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djh22
Recognised Expert
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Message 4 of 48

Re: BT Wifi & Fon

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I've done a factory reset on my HH6 and BTWifi with Fon is now showing again as an available Wireless network connection,but on my BT online account there is still no option to opt in or out -

 

BTFon.jpg

 

Any ideas please ?

Ta,

Del

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 48

Re: BT Wifi & Fon

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It should be in the "My Extras" section of MyBT.

 

Try this link https://www.bt.com/appsconsumeraccount/secure/btquickactivation.do?

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djh22
Recognised Expert
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Message 6 of 48

Re: BT Wifi & Fon

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Hi Keith & thanks for the reply.Yea that's the same screen I took the above screen shot from and as you can see the option to opt in/out has disapeared.

 

Del.

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Distinguished Sage
Distinguished Sage
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Message 7 of 48

Re: BT Wifi & Fon

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

djh22
Recognised Expert
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Message 8 of 48

Re: BT Wifi & Fon

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Excellent Many thanks Keith.

 

Del

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Moderator
Moderator
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Message 9 of 48

Re: BT Wifi & Fon

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Hi @djh22 Sorry you are not having any luck trying to opt back in.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John 

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djh22
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Message 10 of 48

Re: BT Wifi & Fon

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Hi John & thanks for the reply,I've clicked on your username but can't see where to contact you.

 

Del.

 

Edit - My bad - OK I see it now.

 

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